FAQ

At this time, Blooming Earth Soap Co. ships products exclusively within the United States. We do not offer international shipping services. However, we are constantly evaluating and exploring options to expand our shipping reach. If there are any changes or updates regarding international shipping in the future, we will promptly update this page to inform our customers.

At Blooming Earth Soap Co., we take pride in being a small, family-run business where each product is crafted with care and attention to detail. Our creator and designer handcrafts our skincare products in small batches to ensure the highest quality and effectiveness. Due to this artisanal approach, our products may occasionally go out of stock as we prioritize quality over quantity. For example, our artisan soap is made weekly and requires a curing period of 3-4 weeks before it is ready for purchase. We understand the importance of restocking your favorite items promptly, and we work diligently to do so. Your patience and understanding during these restocking periods are greatly appreciated, as they allow us to maintain the exceptional quality and standards that define Blooming Earth Soap Co.

For any inquiries or assistance, customers can easily reach our customer service team by sending an email to bloomingearthsoapco@gmail.com. We prioritize email communication as it allows us to provide thorough and prompt responses to your questions or concerns. Please note that we do not check direct messages (DMs) on social media platforms as frequently, so emailing us is highly encouraged for a faster and more efficient response.

Additionally, we are currently considering adding a direct phone line for customer support. If and when this option becomes available, we will update this page accordingly to provide you with alternative ways to reach us. Your satisfaction is our priority, and we’re here to assist you every step of the way.

At Blooming Earth Soap Co., we take your privacy and security seriously. We are committed to protecting your personal information and ensuring a secure shopping experience. Any data collected from you, such as your name, contact information, or payment details, is used solely for order processing, customer service, and improving your overall experience with us. We do not share or sell your information to third parties without your consent. Our website is secured with encryption technology to safeguard your data during online transactions. If you have any concerns about privacy or security, please don’t hesitate to contact us. Your trust is important to us, and we’re dedicated to maintaining the highest standards of privacy and security for our customers.

We want you to get the most out of your skincare products. Most of our products have a shelf life of approximately one year if stored properly. To maintain their quality and effectiveness, we recommend storing products in a cool, dry place away from direct water exposure, excessive humidity, or temperatures exceeding 80 degrees Fahrenheit. Avoid leaving products directly in water or near water sources to prevent premature degradation. By following these simple care instructions, you can ensure a longer shelf life and optimal performance for your favorite Blooming Earth Soap Co. products.

We strive to ensure that our customers are satisfied with their purchases. Due to the nature of our products, we do not accept returns for opened items. However, if you wish to return an unopened product for a refund, please contact us, and we will provide you with the necessary shipping information. To be eligible for a full refund, unopened products must be returned within 10 business days of receipt. Once we receive the product, your refund will be processed promptly. Similarly, if you would like to exchange an unopened product, you can do so by following the same procedure. Your satisfaction is important to us, and we’re here to assist you with any return or exchange inquiries you may have.

While most of our products are formulated to be gentle and suitable for sensitive skin, we must emphasize that individual skin reactions can vary. While we strive to create skincare solutions that are gentle and effective for a wide range of skin types, we cannot guarantee compatibility with every individual’s unique skin chemistry. We recommend conducting a patch test or consulting with a dermatologist if you have specific concerns about sensitive skin reactions. Our commitment remains to provide high-quality, skin-loving products that promote healthy and radiant skin for as many customers as possible.

At this time, Blooming Earth Soap Co. does not accept private label orders or offer wholesale services. We are solely focused on crafting and delivering our own line of high-quality skincare products directly to our valued customers. Should there be any changes to our policies regarding private label or wholesale opportunities in the future, we will promptly update this page to reflect any new offerings. Thank you for your understanding and continued support of our brand.

At Blooming Earth Soap Co., we’re dedicated to reducing our environmental impact through sustainable practices, including our packaging choices. Our peanuts used for packaging are plant-based, aligning with our commitment to eco-friendly solutions. We’re actively transitioning our product packaging to be more environmentally conscious, with the ultimate goal of achieving 100% eco-friendly packaging across our entire range. By choosing plant-based materials and exploring innovative packaging options, we’re working towards a future where every aspect of our products reflects our values of sustainability and care for the planet.

Our shipping policies at Blooming Earth Soap Co. are designed to provide you with a seamless and reliable shopping experience. We ship orders Monday through Friday and charge a small flat-rate fee of $9.00 for shipping. Once your order is shipped, you can easily track its progress using the provided tracking information. We utilize USPS Priority Mail, which typically delivers packages within 1-3 days after they are received by USPS. Please note that once USPS takes possession of the package, they assume responsibility for its delivery. If you encounter any issues or delays with your shipment, please don’t hesitate to contact us, and we’ll do our utmost to make contact with USPS and provide you with timely updates. Your satisfaction is our priority, and we’re here to ensure your order reaches you safely and swiftly.

At Blooming Earth Soap Co., we believe in harnessing the power of nature to create skincare solutions that are truly nourishing and beneficial for your skin. Our products are crafted with the finest natural ingredients sourced directly from the earth, including luxurious butters, purifying clays, mineral-rich salts, nourishing oils, and botanical infusions. Each ingredient is carefully selected for its unique properties and benefits, ensuring that our skincare formulations are not only effective but also gentle and harmonious with nature.