Shipping & Returns
I carefully prepare and package every Blooming Earth order with the same attention and intention that goes into creating each product. Below you’ll find everything you need to know about processing, shipping, returns, and order concerns.
Processing Times
Orders are carefully packed and prepared within 2–4 business days. Business days do not include weekends or holidays.
Once your order has shipped, you’ll receive an email containing your tracking information. Please allow a little time for tracking to update after your shipping label is created.
Shipping
Blooming Earth currently ships within the United States only.
A flat shipping rate of $9.95 is applied to all orders. Orders are generally shipped using USPS Ground Advantage, although another service may be selected when it provides a safer or more efficient delivery option.
Delivery estimates are provided by the shipping carrier and begin after the order has been processed. While I will always do everything I can to help, carrier delays caused by weather, holidays, or other circumstances are outside of my control.
Shipping Addresses
Please carefully review your shipping address before completing your order. Address changes or corrections can only be made before an order has shipped.
Blooming Earth is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied at checkout. If a package is returned due to an incorrect address, additional shipping charges may apply before it can be sent again.
Cancellations and Order Changes
If you need to cancel or change an order, please contact me as soon as possible. Cancellations and changes can only be accommodated before the order has been packed or shipped.
Once an order has shipped, it cannot be canceled or redirected.
Packages Marked Delivered
If tracking shows that your package has been delivered but you cannot locate it, please allow one additional postal business day, as packages are sometimes scanned before their final arrival.
Please check all possible delivery locations, including porches, side or back entrances, garages, parcel lockers, building offices, household members, and nearby neighbors.
If your package still cannot be located, please contact your local post office and submit a service request. Then contact me with your order number and USPS case number, and I will gladly assist with the carrier investigation.
Because a completed delivery scan serves as confirmation of delivery, packages marked delivered are not automatically eligible for a refund or replacement. Each situation will be reviewed after the carrier’s investigation.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged during shipping or you receive an incorrect product, contact me within 3 days of delivery so I can help make it right.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the affected product
- Photographs of the shipping box and packaging
- A photograph of the shipping label if you received an incorrect order
Please retain the product and all original packaging until the issue has been resolved, as the shipping carrier may require them when reviewing a claim.
Returns
Because Blooming Earth creates personal-care products, opened or used items cannot be returned for health and hygiene reasons.
Unopened and unused products may be returned within 14 days of delivery. Please contact me before sending anything back so the return can be authorized and you can receive the appropriate instructions.
Customers are responsible for return-shipping costs unless the product was damaged or sent incorrectly. Original shipping charges are nonrefundable. Returned items must arrive unused, unopened, and in their original condition.
Once an approved return has been received and inspected, the refund will be issued to the original form of payment. Please allow additional time for your bank or payment provider to process the refund.
Questions?
If you have any questions about your order, shipping, or a possible return, please visit the Contact page. I’m always happy to help.